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FAQs

About

What Is SkyBirdSupply?

We're a small team with a big passion for aviation!

At SkyBirdSupply, we create aviation-inspired wall art and décor designed for pilots, aviation enthusiasts, airport lovers, and anyone who appreciates the incredible world of flight. From custom airport maps and pilot milestone prints to aviation-themed artwork and travel-inspired designs, our goal is to help people celebrate the places, achievements, and memories that make aviation so special.

Where Are We Located?

We're based in the beautiful northwest corner of Arkansas, right in the heart of the Ozarks.

Every map is printed right here in the United States.

Ordering

Can I Cancel My Order?

We completely get it—we change our minds too! If you need to cancel your order, please reach out to us as soon as possible. Because each order is custom-made, we're only able to cancel orders within one business day of purchase. After that, production may have already begun, and we won't be able to make changes or cancel the order.

What If I Want To Speak To Someone?

We want to speak to you too! Contact us at contact@skykbirdsupply.com with any questions, concerns, or feedback. We do our best to get back to you as soon as possible.

Shipping

Do You Ship International?

Yes! We ship worldwide. All of our products are designed, printed, and assembled in the United States. Because of this, additional shipping charges will apply to orders being shipped outside of the U.S.

Please note that international customers may also be responsible for any applicable customs duties, taxes, or import fees charged by their country.

How Long Will It Take To Recieve My Order?

We aim to have all orders designed, printed, and shipped within 7 business days of your order being placed. Once shipped, please allow an additional 2–7 business days for delivery, depending on your location.

Because every piece is made to order, some custom products—such as our Pilot Milestone Series and Custom Airport Maps—may require additional design time before production begins. If your order requires extra time, we'll keep you updated along the way.

We're a small team and take great pride in creating each piece, and we appreciate your patience while we make something special just for you.

Returns and Refunds

Do You Offer Returns?

Because each piece is custom-made to order, we do not currently accept returns, exchanges, or cancellations for "changes of heart".

That said, we want you to love your order. If your print, or frame arrives damaged during shipping, please email clear photos of the damage to our support team within 30 days of delivery. We'll review the damage and, if approved, ship a replacement at no additional cost.

How Long Will It Take To Receive My Refund?

Refunds are processed within 7 days from when we receive the item(s).

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.